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Accessibility Statement

This accessibility statement applies to www.homesinthecity.org.uk

This website is run by Wolverhampton Homes on behalf of the City of Wolverhampton Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We are working on rewriting the website text to make it as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website?

We know some parts of this website are not fully accessible:

  • most older PDF documents are not fully accessible to screen reader software
  • we do not have full, relevant alt text for all images
  • there are some redundant or duplicate links

What to do if you are unable to access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • email communications@wolverhamptonhomes.org.uk
  • call 01902 556789

We’ll consider your request and get back to you as soon as possible.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact communications@wolverhamptonhomes.org.uk or call 01902 556789.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

We are committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to ‘the non-compliances’, below.

Non-compliance with the accessibility regulations

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

We plan to add text alternatives for all images by March 2021. When we publish new content we’ll make sure our use of images meets accessibility standards.

There are redundant or duplicate links so adjacent links go to the same URL. This results in additional navigation and repetition for keyboard and screen reader users. This fails WCAG 2.1 success criterion 2.4.4 (Link purpose).

We plan to review and replace duplicate links by March 2021. When we add new content we’ll make sure the links meet the accessibility standards.

Content outside the scope of accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

What we’re doing to improve accessibility

We are reviewing the site content and structure to improve accessibility. The review will be complete by March 2021.

This accessibility statement

This statement was prepared on 14 September 2020. It was last reviewed on 22 September 2020.

This website was last tested on 21 September 2020. The test was carried out by Wolverhampton Homes.

Accessibility

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