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New housing allocations policy

The council has made key changes to its housing allocations policy, meaning the way we let council homes in Wolverhampton is changing.

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How you apply and bid for housing is changing

We are making improvements to Homes In The City.

As of 5pm on 27th August 2019, current and new housing applicants will need an email address to apply and bid for homes. This change is one in a series of improvements we're making to enhance the customer experience and provide the best possible service to you. 

Registering your email address

Whether you're a new or existing housing applicant, this Home in the City - Account Guide will help you register for our new online system, which will enable you to apply and bid for housing through Homes In The City.

Exisiting Customers: Your housing application is still valid and has not changed. If you are a tenant and are signed up to 'My Account' you will already be able to see your application and bid for properties you are eligible for. If you are new to My Account, follow the 'Existing Customers - Sign Up' link to re-register with your email address. 

New Customers: If you do not have a tenancy with Wolverhampton Homes and you have not already registered with Homes In The City, you will need to register for your online account using a valid email address. Then you will be able to complete a housing application form.

For more information, please read the Home in the City - Account Guide.

Email Address

If you haven't already got an email address, now is the time to set one up. It's really simple and there are loads of guides and useful tips online. Visit to learn more.

If you're still having trouble, the following might be able to help:

If you have a current housing application, you will need to register with a valid email address. Please note that this will not change your application. 

The benefits of the improvements we're making include:

  • You will be able to update your contact details at any time
  • You will be able to save your housing application part-way through
  • You will be able to view your progress with the application
  • If any information is missing from your application, you will get a visual reminder, so you can supply it and stand the best possible chance of securing the home you want. 

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