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New housing allocations policy

The council has made key changes to its housing allocations policy, meaning the way we let council homes in Wolverhampton is changing.

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City’s homelessness services are changing

Image stating services for homelessness are changing

City of Wolverhampton Council’s homelessness services are switching to Wolverhampton Homes from Monday 4th December 2017.

People who are homeless or threatened with homelessness will no longer need to visit the Civic Centre to get support and advice.

From December 4th, they will have the option of visiting three different Wolverhampton Homes one stop shops in the city centre, Bilston or Wednesfield to get help.

Support on offer includes ways for people to keep their home, exploring housing options, and advice on the council’s statutory homelessness duty.

The one stop shops will be open between 9am to 5pm, Monday to Friday at:

  • 29 Market Street in the city centre (WV1 3AG)
  • Alfred Squire Road in Wednesfield (WV11 1XU)
  • Bilston Town Hall, Church Street (WV14 0AP)

Alternatively, information is available at


Councillor Peter Bilson, Deputy Leader and Cabinet Member for City Assets and Housing, said:

The transfer of these services to Wolverhampton Homes will provide more local options for people to get help and support and streamline the process.

"Like most big towns and cities, Wolverhampton does have an ongoing issue with homelessness, but we are working hard to address this. 

We particularly focus our efforts on preventing someone from becoming homeless in the first place, and work closely with our partner agencies and colleagues in benefits to offer advice to, and find solutions for, people threatened with homelessness, and ensuring support is available for those who are unable to maintain their tenancy for whatever reason. 

We also continue to develop the new Rent with Confidence framework which gives people information about the standard of and management of accommodation which they move into, and also helps the council to identify suitable properties which will help end or prevent individuals' homelessness in the future."


Lesley Roberts, Wolverhampton Homes Chief Executive, added:

Eighty per cent of the city’s homeless people are housed in council homes looked after by Wolverhampton Homes so it makes sense for Wolverhampton Homes to look after the whole process. 

We are looking forward to taking on the responsibility and providing a great service to the people of Wolverhampton.