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How to Update Your Contact Details

You can update your basic contact details, or the contact details of other people on your application through your online account. This includes telephone numbers and your email address. You can update the contact details by following the steps in our 'How to update contact details' guide.

Step 1

Login to your online account

Step 2 

Go to the 'My Accepted Housing Applications' tile. This will take you to a summary of your current application.

Step 3 

Click on the 'Actions' button and select the 'View Application People' option. This will open a summary of all the people who are on your application.

Step 4

Click on the 'Actions' button next to the person who's contact details you would like to update. Select the 'Maintain Person Contact Details' option.

Step 5

This will open a screen showing the contact details we currently hold for the person you have selected. Here you can click the 'Add Contact' button to create new contact information or click on 'Update Contact Details' to update an existing value. A pop up window will open for you to update the information.

Step 6

Enter the new information for the contact you are updating, for example your new telephone number. You can enter a start date for when you would like this new information to be used. Select todays date to use the updated contact information from today. Click submit once all the information has been entered.


Step 7

You will now see the updated contact information listed.